How To Add/Update Your SSN or EIN

Sections:

How To Update a Verified SSN
How To Add Your EIN To Your Profile
How To Update a Verified EIN
How To Change Your SSN To EIN
Common Questions

How To Update a Verified SSN

Once we have verified an SSN with the IRS, the system will ‘lock’ these fields which means you are unable to remove or change the number. If you are in a circumstance, as a few examples, where you entered your significant other’s SSN on your profile instead of your own, you got married and your SSN and/or last name has changed, or as a parent you entered your personal SSN on your child’s profile and you need to correct it, follow the steps below to request for an SSN change. These items can only be changed on the back end of the system.

1. Please call, do NOT email, our customer success team at 800-311-4060. Due to the sensitive information of an SSN, this should never be sent over email.
2. Provide the correct SSN over the phone to one of our customer support agents. If your last name has changed as well, please provide that information to the support agent you speak with.
3. Our support team will follow procedure and take the information to our system maintenance team to update the information in the system after it has been verified with IRS records. Please allow 2-3 business days for this change to take place.

How To Add Your EIN To Your Profile

1. Sign in to your ArbiterSports account
2. On the right-hand side select your photo icon, then press Profile
3. Under the "Tax Information" section, enter your business name and EIN.
4. Select EIN or SSN from the drop-down box next to "Report Taxes As." Note: If this drop-down is 'locked' and you are unable to change it, please email our customer success team at [e-mail] or call our customer success team at 800-311-4060 and request for the "Report Taxes As" option on your profile to be changed from SSN to EIN (or EIN to SSN). Please allow 2-3 business days for this change to take place.
5. Click Save.

How To Update a Verified EIN

Once we have verified an EIN with the IRS, the system will ‘lock’ the EIN box and the business name box which means you are unable to remove or change these items. They can only be changed only on the back end of the system. If you are in the circumstance where you need to change it, please follow the steps below to request for an EIN change:

1. Please call, do not email, our customer success team at 800-311-4060 and provide the correct EIN over the phone to one of our customer support agents.
2. Provide the correct EIN over the phone to one of our customer support agents. If your business name has changed as well, please provide that information to the support agent you speak with.
3. Our support team will follow procedure and take the information to our system maintenance team to update the information in the system after it has been verified with IRS records. Please allow 2-3 business days for this change to take place.

How To Change Your SSN To EIN

1. Sign in to your ArbiterSports account
2. On the right-hand side select your photo icon, then press Profile
3. On the left-hand side, select the tab "Tax Information". There you should find the SSN field, the Business Name field, the EIN field, and the "Report Taxes As" drop-down menu.
4. Enter your information. From the drop-down menu, select if you want your taxes to be reported under your SSN or EIN. (The EIN field does override your SSN as long as you select to 'Report Taxes As: EIN'

Note: If this drop-down is 'locked' and you are unable to change it, please email our customer success team at [e-mail] or call our customer success team at 800-311-4060 and request for the "Report Taxes As" option on your profile to be changed from SSN to EIN (or EIN to SSN). Please allow 2-3 business days for this change to take place.

6. When you are done, click Save, located at the top of the page
7. After the information is verified with IRS records, a green 'verified' check-mark will appear next to the boxes. The system will also 'lock' these boxes, and you will not be able to remove or change this information.

Common Questions:

How do I update my profile to report taxes under my EIN instead of my SSN?

Below the EIN field, there is an option to 'Report Taxes As" with a drop-down menu. From this drop-down menu, select if you want your taxes reported under your EIN or your SSN. If the drop-down box is locked and you are unable to change it, please email our customer success team at [e-mail] or call our customer success team at 800-311-4060 and request for the "Report Taxes As" option on your profile to be changed from SSN to EIN (or EIN to SSN). Please allow 2-3 business days for this change to take place.
 

Why do I still see the SSN box even after verifying my EIN and selecting 'Report Taxes As EIN'?

Your SSN will remain on your profile even after entering your EIN. When you enter your EIN and select to report taxes under EIN, the EIN overrides the SSN field. It is not possible to have a verified SSN removed from your profile to only have an EIN.