Here are the most common reasons why game fees or bill amounts might not be updating. We recommend selecting one game that isn't working and fixing the issues with it. Typically when you correct one game, you correct all similar games.
Note: Managing fees is only available for groups licensed with Payroll.
The game doesn't have a Bill-To.
- To help avoid paying officials without charging for the game, game fees only apply to games that have a Bill-To on them. Check to see if the game has a Bill-To by clicking on the edit pencil next to the game.
An evaluator position is changing the number of officials.
- Fees are determined based on the number of officials assigned to the game. If you only want to pay the Referee and Umpire but the game has an evaluator on it, you will need to mark it as a three-man game. If you never pay evaluators, you can go to the Preferences section under the Settings tab and check the box next to "Do Not Include Evaluator In Payroll." In that case, the example above would be considered a two man game. The preference setting should be checked if you don't see the evaluators as an option when setting up fees.
There are multiple fees for the game.
- Fees are applied with an order of operations. The most specific game fee or bill amount will be applied to a game. For example, if you set up a Bill-To specific 'Varsity Referee' game fee, it will override the default (no Bill-To selected) 'Varsity Referee' game fee. The same goes for bill amounts. We suggest only choosing a specific Bill-To if it has a different pay amount.
The games are linked.
- If the game you are checking is linked with another game (or mutliple games), there is a chance that a $0.00 game fee is set up for the linked set. As stated in #3, the more specific game fee will be applied. If the game is linked, you want to make sure that you don't have a fee set up for multiple games (in payroll, linked games are selected by choosing multiple games). By default, cross-level fees do not display so you will want to check that box as well.
If these steps did not solve your issue, please contact our Customer Success Team with the specific game that isn't updating along with your group ID.