Schools that Cannot Pay Their Officials

Below are troubleshooting steps if an ArbiterOne contact cannot see officials under the “Pay Officials” link or ArbiterGame users who say that they cannot see officials under the “Payments” tab.

ArbiterOne contacts:
1. Find the specific game that is in question.
a. Make sure that the slots are marked as Paid by Bill-To on the assigner's end.
 
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b. Make sure that the correct Bill-To is selected for the game on the assigner's end.
(Note: If the Bill-To is incorrect or the slots are not marked as Paid by Bill-To, DO NOT CHANGE IT FOR THE CONTACT. It is policy that only the assigner can make those changes. Instruct the contact to reach out to the assigner to make those adjustments.)

 
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2. Make sure that there are not any duplicate Bill-Tos for the school.

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3. Make sure they have a Bill-To relationship with the matching Bill-To on the game.

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4. Make sure the date and time of the game in question is passed. Games will not show on the payments screen until the game has happened.



ArbiterGame:
1. Check if the official’s payment was removed. If it has, the user can restore and submit the payment.
a. Under the Payments tab, check that the proper date range is adjusted based on the date of the game.
b. Select All from the drop-down menu for Paid, Unpaid, and All.
c. Click Go.
d. The user can click Restore on the far right next to the official's payment and submit the payment.

 
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2. For school assigned games, check the proper Bill-To is listed on the game.
a. Act in Group 1.

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b. Go to the Assigning tab.
(Note: Allow each page to FULLY load to avoid errors and timing out. Group 1 contains ALL of ArbiterGame AD assigned games in the system, so group 1 takes quite some time to load.)
c. Click New to create a new filter.
d. Enter the game number in "Game # Range:" and click Get Results once the page has fully loaded.
e. Click the edit pencil next to the game.
f. Make sure the correct Bill-To is on the game.
3. Make sure the date and time of the game in question is passed. Games will not show on the payments screen until the game has happened.

 
 

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