Welcome Email

Updated Since 3/18/2025

Welcome emails are sent by administrators whenever a user is added to an organization. There are two versions of this email: one for brand-new users and one for users who already have an Arbiter account. This article displays the welcome email that is sent to brand-new users.

Below is the default welcome email used for all groups. Please note that assigners have the ability to customize this email, so the version you receive may differ slightly. This default email remains in place unless it is intentionally modified.

Sections

Finding your Welcome Email
Finding your Welcome Email on your Mobile Device
What if I didn't get a Welcome Email?

Finding your Welcome Email

1. Go to your email inbox and search for the email [e-mail] with the subject line that says, "Welcome to Arbiter."

2. Click Accept.

3. You will be redirected to create an account with Arbiter. After you have set up your login credentials, you will click Sign In.

4. Sign up for Multi-Factor Authentication (MFA) by using a mobile phone number only. Then, click Send a Text Message.

5. After entering the text message code sent to your phone, you can choose to have Arbiter remember this device so you won’t need to complete MFA again for the next 14 days.

6. After agreeing to the terms and conditions of the account, you will have successfully signed in.

Finding your Welcome Email on your Mobile Device

1. Open your email inbox on your phone.

2. Select Accept.

3. You’ll be prompted to create or sign in to your Arbiter account. After signing in, you’ll follow the same steps as you would on a desktop and click Sign In.

What if I didn't get a Welcome Email?

1. Please contact the Admin to confirm that the email address they entered is correct.
2. Make sure the email did not go into your Junk/Spam folder.
3. Have the Admin Re-Send the Welcome email

Related to

• Official