How do I Log Into My Account if it gives an Error Code? | For Parents

Updated Since 11/4/2025

Sections

What do I do if I get the error"An account with this email already exists."?

What do I do if I get the error "This mobile phone number is already in use."?

What do I do if I am still having trouble?

What do I do if I get the error "An account with this email already exists."?

1. Click "If you already have an account, log in". 

2. Enter your Email and Password.

3. If you forgot your password, Click "Forgot Password?". 

4. Fill in your email into both boxes.

5. Click Reset.

6. Follow the instructions sent to your email.

What do I do if I get the error "This mobile phone number is already in use."?

1. Click "If you already have an account, log in." 

2. Click Reset Email.

3. Enter your phone number.

4. Input the code sent to your number.

5. Fill in your email address.

6. Click Reset.

What do I do if I am still having trouble?

Make sure you've already 'Activated' your Arbiter Registration account. Check your email inbox for a message from Arbiter  and click on the blue link to activate your account. After you click on the link, you will be brought directly into your Arbiter Registration account.

If these troubleshooting tips are not working, please contact the Arbiter Customer Support Team.