Troubleshooting a File Upload

A commonly asked question: Why will the photo I'm taking from my iPhone not work?

Answer: The issue may be due to your iPhone's camera settings being set to "High Efficiency," which saves photos in the HEIC format. This format is not compatible with our platform. To resolve this, go to Settings > Camera > Formats and change the setting from "High Efficiency" to "Most Compatible." This will allow your iPhone to capture photos in the JPEG format, which is widely supported.

 

Existing Articles to be update:

• Student Registration - Upload a File (such as a Physical) to a Completed Registration
• https://arbitersportshelp.zendesk.com/hc/en-us/articles/19923728441101-Student-Registration-Upload-a-File-such-as-a-Physical-to-a-Completed-Registration
• Could we re-name this to: Upload a File (such as a Physical) to an In-progress or Completed Registration
• This would be the primary article to send folks to with questions on uploading files
• Student Registration - How to Register for the First Time
• https://arbitersportshelp.zendesk.com/hc/en-us/articles/19923837812365-Student-Registration-How-to-Register-for-the-First-Time
• Could we add a note here at the bottom of step 6 about accepted file types
• Student Registration - Registering For Existing Users
• https://arbitersportshelp.zendesk.com/hc/en-us/articles/19923714450701-Student-Registration-Registering-For-Existing-Users

 

If an unsupported file type is selected, the red error text will show below the file upload box.

Related to

• Student Registration
• File Upload