ArbiterPay Sign Up FAQ

How do I sign up for a Pay account?

Please review the help article detailing setting up an ArbiterPay account for officials and event workers. Click here to learn more.

Why do you need my personal information?

Collecting personal information is crucial for providing secure and reliable financial services. This information is used to verify your identity, helping protect your account from unauthorized access and making sure we comply with regulatory requirements designed to prevent fraud, money laundering, and other financial crimes. Rest assured, we are dedicated to safeguarding your information and use it solely to deliver and enhance our services, in accordance with our privacy policies.

Why do you need my SSN and DOB?

We request your Social Security Number (SSN) and Date of Birth (DOB) to accurately verify your identity. This information is essential for complying with federal regulations aimed at protecting you and the financial system from fraud, identity theft, and other financial crimes. By providing these details, we can confirm your identity, secure your account, and ensure services are delivered only to authorized individuals.

Your privacy is our top priority. We use your SSN and DOB exclusively for identity verification and regulatory compliance and protect your information with robust security measures.

I do not have a cellphone; how do I finish signing up?

A mobile phone is required to sign up for a Pay account, as the sign-up process cannot be completed without one. However, if you’re in a situation where you don’t have access to a mobile device, please contact our verification team. They can assist you with verifying your identity and setting up your account.

I was informed that my account wasn’t created successfully and that I needed to wait for Arbiter to provide the next steps. What should I do in the meantime, and when can I expect to hear back about my pending account?

While our queue can occasionally get busy, pending accounts are typically addressed within one business day. If you don’t receive a response within that time, feel free to contact our team to check on the status of your account.

What is Plaid and why do you use them?

ArbiterSports has partnered with Plaid, a trusted identity verification software, to strengthen the security of your account. With the rising threat of unauthorized access and financial fraud, we have enhanced our security protocols to ensure that only authorized individuals can access an account. Plaid's robust verification process adds an extra layer of protection, significantly reducing the risk of unauthorized access to your organization's sensitive information and funds.

You can read our privacy policy here: https://www.arbitersports.com/privacy

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• ArbiterPay